IT Support And Managed Services

IT Support and Managed Services

Here at Mentis digital, we’re a managed services provider with a straightforward mission: to simplify your IT operations and ensure they run smoothly.

We believe your technology should support your business, not work against you. That’s why we focus on offering you the best technological solutions and having our expert team provide ongoing advice.

We can manage your infrastructure affordably and seamlessly by applying our award-winning IT solutions. So you will get:

  • Customized IT Solutions
  • Up to 24/7/365 proactive support
  • Support of your cloud and on-premise IT
  • Emergency onsite support

15 +

Years Experience

500 +

Happy Clients

100 +

New Customers

Our IT support team provides a managed Service Desk from 7.00 am to 6.30 pm Monday to Friday, with emergency weekend cover. Our managed service contracts provide our clients with unlimited remote support and onsite IT support. We undertake remote monitoring, ensuring your systems are running smoothly and fixing many potential problems before they become an issue.

Why Choose Us?

Our clients benefit from complete peace of mind, working with an IT Support partner who is aligned with their business, and offers support services tailored to their unique needs and create an effective IT strategy. We go beyond fixing IT to deliver expert guidance, industry best practice advice, and technical support.

  • Aligning IT with your business objectives?
  • Cost and Benefit analysis during IT purchases ?
  • Cybersecurity policies according to Industry Standards?
  • Minimizing Costly System and network downtime?
  • IT Equipment Maintenance and Inventory Updates?

Main benefits of Managed Services

The main benefits of managed IT services are peace of mind and lower overall technology costs. Peace of mind because you know that your data is secure from ~99% of cyberattacks (there’s no such thing as 100% security) and because you can call for IT support any time you need it. The lower overall costs often surprise business leaders who don’t realize that data breaches, non-compliance, and business downtime are costly. When it comes to managed IT services, an ounce of prevention is more cost-effective than a pound of cure.

How Is Managed IT Different from Break/Fix?

Managed IT is very different from the break/fix model of IT. Thanks to 24/7 remote monitoring, if the hard drive on your PC, for example. is getting close to being full, the agent will tell us, and our support staff will figure out a strategy for keeping it from crashing.

In this way, a managed IT provider can be more proactive and prevent a disruption instead of your internal team constantly responding to emergencies — essentially waiting for something to break before fixing it.

What Happens When I Need Managed IT Support?

Managed IT support calls are triaged. Here are a few examples of calls and how we would prioritize them:

  • High priority — your network goes down or a critical application isn’t working for a group of people
  • Medium priority — an application isn’t working for one person
  • Lower priority — someone needs additional access to an app or a folder, but it’s not time-sensitive

Our support desk is staffed 24/7, which allows us to provide exceptionally quick issue resolution: 96% of calls to our support desk are answered within ten seconds, and 98% of the tech issues our clients are experiencing are able to be resolved remotely. Furthermore, our help desk experts are trained in a wide variety of technologies, and have already fixed common problems many times.

What Happens to Our IT Team if We Use a Managed IT Provider?

In many cases, by handing over day-to-day IT services to a provider, your IT team will be freed up to pursue the kinds of projects that move your business forward, making your organization more efficient and able to better serve your customers.